Available Payment Options

The payment methods currently available for your order are displayed during checkout.

Available options may vary depending on your location, currency, device, transaction details, or the payment services available at the time of purchase.

Selecting A Payment Method

Choose one of the payment methods displayed during checkout and follow the applicable instructions to complete your transaction.

Payment Information Accuracy

Customers are responsible for ensuring that billing information, payment details, and other required checkout information are complete, accurate, and authorized.

Authorized Payment Use

Only submit a card, account, wallet, or other payment method that you are legally authorized to use.

Transaction Authorization

A payment may require authorization from your bank, card issuer, digital-payment provider, or another financial service before the transaction can be completed.

Additional Verification

Depending on the transaction or payment method, your financial institution or payment provider may request additional identity, account, or transaction verification.

Security Screening

Transactions may be subject to fraud-prevention, security, or risk-review measures intended to help protect customers, payment providers, and the Galenory™ online store.

Authorization Holds

In some circumstances, a bank or payment provider may place a temporary authorization hold while a transaction is being processed or reviewed.

Verification Delays

Additional verification may occasionally delay transaction completion or order processing until the applicable review has been completed.

Secure Payment Processing

Checkout may be processed through Shopify and applicable payment providers using technical, administrative, and security measures intended to help protect transaction information.

Payment Card Information

Galenory™ does not store complete credit or debit card numbers directly on its own servers.

Payment credentials may instead be processed through Shopify and applicable payment-processing services involved in the transaction.

Protect Your Sensitive Information

Do not send complete card numbers, card security codes, online-banking passwords, account passwords, or other highly sensitive payment credentials through ordinary email or customer-service messages.

Suspicious Payment Requests

If you receive a suspicious message claiming to represent Galenory™, contact us through the customer-support information listed on galenory.com before responding or providing sensitive information.

Customer Device Security

Customers should also take reasonable precautions to protect devices, browser sessions, passwords, payment accounts, and other credentials used during online shopping.

Footwear Prices

Applicable product prices are displayed on galenory.com and may be updated from time to time.

Final Checkout Total

Before payment is submitted, checkout generally displays the selected products, sizes or options, quantities, applicable discounts, shipping charges, taxes where applicable, and the final order total.

Review Before Payment

Review the footwear style, size, color or option, quantity, shipping information, discounts, and final order total before completing payment.

Pricing Updates

Product prices, promotions, and availability may change from time to time.

The amount displayed and accepted during checkout generally determines the applicable total for that transaction, subject to correction of material errors where permitted.

Currency Conversion

If your payment account uses a different currency from the transaction currency, your bank, card issuer, or payment provider may separately perform currency conversion.

International Transaction Charges

Some financial institutions may apply international transaction charges or other cross-border payment fees.

Provider Fees

Additional charges imposed directly by your bank, card issuer, digital wallet, or payment provider are determined and collected by that provider and are not controlled by Galenory™.

Questions About A Bank Fee

If you have questions about a charge imposed directly by your financial institution, contact that provider for information about the applicable fee or currency conversion.

Using A Discount Code

Valid promotional or discount codes should generally be entered during checkout before the order is completed.

Check The Applied Discount

Before payment, confirm that the applicable discount appears correctly in your checkout total.

Promotion Conditions

Promotional offers may be subject to expiration dates, eligible footwear, minimum-purchase requirements, usage limits, geographic restrictions, or other stated conditions.

Multiple Promotions

Unless otherwise stated, multiple discount codes or promotional offers may not always be combined within the same order.

Expired Or Invalid Codes

If a promotional code has expired, does not apply to the selected footwear, or does not meet applicable conditions, the discount may not appear during checkout.

Why A Payment May Be Declined

A payment may be declined by your bank, card issuer, payment provider, or security system for a variety of reasons.

Review Your Information

Check the card number, expiration date, billing information, available funds, account status, and other payment details before trying again.

Contact Your Financial Institution

Because the bank or payment provider controls many payment approvals, that provider may be able to explain why a transaction was declined.

Alternative Payment Method

Where another payment option is displayed during checkout, you may choose an alternative authorized payment method if appropriate.

Temporary Authorizations

A pending amount may represent a temporary authorization rather than a completed charge.

Pending Transaction Timing

The time required to complete, release, or remove a pending authorization is generally determined by the applicable financial institution or payment provider.

Cancelled Or Unsuccessful Orders

If an order is not completed but you see a pending amount, the authorization may still take time to disappear according to your bank's processing rules.

Possible Duplicate Transaction

If you believe the same order was charged more than once, first review whether one entry is a pending authorization and another is a completed transaction.

Contact Customer Support

If the transactions appear to represent duplicate completed charges, contact Galenory™ customer support with your order information and relevant transaction details.

Avoid Sharing Full Card Details

When contacting support, do not send complete card numbers, card security codes, or online-banking credentials.

Confirmation Email

After an order is successfully submitted, an order confirmation is normally sent to the email address provided during checkout.

Review Your Confirmation

Check the footwear style, size, color or option, quantity, delivery information, order total, and other relevant details shown in your confirmation.

Can't Find Your Confirmation?

Check your spam or junk folder and verify that the email address entered during checkout was correct.

Contact Us If Needed

If you still cannot locate your order confirmation, contact Galenory™ customer support with available order and payment-related details.

Approved Refunds

Approved refunds are generally returned through the original or applicable payment method where reasonably possible.

Refund Processing Time

After a refund is submitted, additional time may be required for the bank, card issuer, or payment provider to post the amount to your account.

Refund Questions

If you believe an approved refund has not appeared after a reasonable processing period, contact your financial institution and Galenory™ customer support where appropriate.