Order Processing

Orders may require processing before shipment. Processing can include transaction review, product preparation, size or style verification, packaging, and fulfillment procedures.

Shipping Availability

Shipping availability may depend on destination, footwear product, order characteristics, carrier services, operational capacity, and other logistics considerations.

Available shipping options are generally displayed during checkout where applicable.

Shipping Charges

Applicable shipping charges, where any, are generally shown during checkout before payment is submitted.

Delivery Estimates

Delivery timeframes should generally be understood as estimates unless a specific commitment is clearly stated.

Actual delivery may vary because of carrier operations, destination, customs, weather, transportation conditions, peak periods, or other circumstances.

Tracking Information

Where tracking is available, shipment information may be provided after the applicable carrier generates or supplies tracking details.

Tracking Updates

Tracking information may not update immediately after carrier handoff and can occasionally show gaps between scans.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information, including recipient name, address, apartment or unit number where applicable, postal code, phone number, and other requested details.

Address Changes After Ordering

If you notice an address error, contact Galenory™ customer support as soon as possible.

Address changes cannot always be guaranteed after an order has entered fulfillment or carrier processing.

Carrier & Delivery Delays

Shipments may experience delays caused by carrier operations, weather, transportation disruptions, local delivery conditions, customs, holidays, peak periods, or circumstances outside our reasonable control.

International Shipments

International orders may involve cross-border transportation, customs review, import processing, local carrier transfer, and additional destination-specific procedures.

Customs & Import Processing

Customs authorities may inspect, hold, review, or otherwise process international shipments according to local laws and procedures.

The timing of customs processing is generally outside Galenory™'s direct control.

Duties, Taxes & Import Charges

Depending on destination and applicable law, shipments may be subject to customs duties, import taxes, brokerage fees, handling charges, or other destination-related costs.

Where not already collected during checkout, such charges may be the responsibility of the recipient or customer as required by applicable rules.

Delivery Attempts

Carriers may make one or more delivery attempts or may redirect a shipment to a local collection point, parcel locker, post office, or other delivery facility depending on their procedures.

Delivered But Not Located

If tracking shows delivered but you cannot locate the package, check common delivery locations, mailrooms, reception areas, parcel lockers, household members, neighbors, or other safe locations where appropriate.

Packages Returned To Sender

A shipment may be returned to sender because of an incorrect or incomplete address, failed delivery attempts, refusal, customs issues, unclaimed delivery, or other carrier-related reasons.

If this occurs, contact Galenory™ customer support for review of the available options.

Damaged Packages

If a parcel arrives visibly damaged, retain the packaging where reasonably possible and photograph the condition before discarding the materials.

Footwear Damage During Shipping

If footwear appears damaged when received, contact customer support with your order number, a description of the concern, and clear photographs where available.

Incorrect Footwear

If the style, color, size, or other product received does not match your order confirmation, contact us with your order information and photographs where useful.

Missing Items

If an expected item appears to be missing, review your order confirmation and package contents before contacting customer support.

Separate Shipments

In some circumstances, items from the same order may be shipped separately because of fulfillment arrangements, product availability, package size, carrier requirements, or other operational reasons.

Footwear Packaging

Shoes may be packaged using boxes, protective wrapping, shipping materials, or other packaging intended to support transportation and product protection.

Packaging appearance or configuration may vary where appropriate.

Large Or Unusual Orders

Orders containing multiple pairs, larger footwear, boots, or unusual quantities may require different packaging or shipping arrangements.

Delivery Responsibility

Once a package is delivered according to carrier records, customers should take reasonable steps to retrieve and secure the shipment promptly.

Refused Deliveries

If a shipment is refused or not accepted, additional carrier, return, customs, or handling consequences may apply depending on the circumstances.

Order Information & Customer Communication

We may use the contact information provided during checkout to send order confirmations, shipping updates, tracking information, delivery notices, or support messages related to your purchase.

Events Outside Reasonable Control

Galenory™ is not responsible for delays caused by circumstances outside reasonable control, subject to applicable law.

Such circumstances may include severe weather, natural events, transportation interruptions, carrier disruptions, customs procedures, public emergencies, government actions, labor events, or similar conditions.

Shipping Policy Updates

This Shipping Policy may be updated from time to time to reflect operational, carrier, service, legal, or business changes.

The version published on galenory.com should be reviewed for current information.