Acceptance Of These Terms

By accessing, browsing, purchasing from, or otherwise using galenory.com, you agree to these Terms & Conditions to the extent permitted by applicable law.

About Galenory™

Galenory™ is a footwear brand owned and operated by Shenzhen Xinruijielian E-Commerce Co., Ltd.

Our primary product categories include Walking Shoes, Casual Sneakers, Outdoor Shoes, Sandals & Slides, and Boots.

Website Use

You may use galenory.com for lawful personal shopping, product research, customer-support interaction, and other legitimate purposes consistent with these terms.

Eligibility

You must have the legal capacity required under applicable law to enter into transactions through galenory.com.

Where a purchaser is not legally able to enter into a transaction independently, an appropriate parent, guardian, or authorized person may need to complete the purchase.

Product Information

We aim to provide clear and useful information about Galenory™ footwear, including available sizing, materials, features, intended use, care guidance, colors, construction, and other product details.

Product Images & Appearance

Product images are intended to represent footwear as accurately as reasonably possible, but slight differences may occur because of screen settings, photography, lighting, manufacturing tolerances, material variation, or product updates.

Sizing Information

Where sizing information is provided, customers should review it carefully before ordering.

Foot shape, width, instep, sock thickness, footwear construction, and personal preference may affect fit.

No Universal Fit Guarantee

Because footwear fit is personal, we cannot guarantee that the same labeled size will feel identical for every person or across every style.

Intended Use

Customers should consider the intended environment and product characteristics before using footwear for walking, casual use, outdoor activity, warm-weather wear, cold conditions, travel, or other purposes.

Water Resistance & Weather Features

Do not assume footwear is waterproof, water resistant, insulated, slip resistant, or intended for extreme weather unless the applicable product information specifically states such features.

Submitting An Order

Placing an order through galenory.com represents a request to purchase the selected footwear under the terms shown during checkout.

Review Before Submission

Before placing an order, review the product, size, color or option, quantity, delivery information, payment method, discounts, shipping charges, taxes where applicable, and final order total.

Order Acceptance

Submission of an order does not necessarily mean that the order has been finally accepted or fulfilled.

Orders may be subject to payment authorization, availability, fraud screening, operational review, and other reasonable processing requirements.

Order Confirmation

After successful submission, an order confirmation is normally sent to the email address provided during checkout.

Order Changes

If you request a change after placing an order, contact customer support as soon as possible.

Changes cannot always be guaranteed once processing or fulfillment has begun.

Order Cancellation

A cancellation request may be reviewed based on the order's current status. Orders that have already entered fulfillment or shipment may not always be cancellable.

Product Availability

Footwear styles, sizes, colors, and quantities may be available only while stock or fulfillment capacity allows.

Out-Of-Stock Products

A product or size may become unavailable even after being shown on the website because inventory information can change.

Order Adjustments Due To Availability

If an ordered product cannot reasonably be supplied, we may contact you regarding available options, cancellation, or refund as appropriate.

Pricing

Product prices are displayed on galenory.com and may change from time to time.

Pricing Or Listing Errors

We attempt to maintain accurate pricing and product information, but typographical, technical, display, or listing errors may occasionally occur.

Where permitted by applicable law, material errors may be corrected and affected orders may be reviewed.

Discounts & Promotions

Promotional offers may be subject to eligible products, minimum-purchase requirements, expiration dates, usage limits, geographic restrictions, or other stated conditions.

Promotion Combinations

Unless otherwise stated, multiple discounts or promotional offers may not always be combinable within the same order.

Payment Methods

Available payment methods are displayed during checkout and may vary by location, currency, device, transaction details, or payment-provider availability.

Payment Authorization

Payments may require authorization from a bank, card issuer, payment provider, digital wallet, or other financial institution.

Payment Security

Checkout may be processed through Shopify and applicable payment providers using safeguards intended to protect transaction information.

Financial Institution Charges

Banks, card issuers, or payment providers may apply currency-conversion charges, international transaction fees, or other fees that are not controlled by Galenory™.

Shipping Availability

Shipping availability may depend on destination, product, carrier services, operational capacity, and other logistics considerations.

Delivery Estimates

Delivery timeframes should generally be understood as estimates unless a specific commitment is clearly stated.

Address Accuracy

Customers are responsible for entering complete and accurate shipping information during checkout.

Customs & Import Charges

International orders may be subject to customs procedures, import duties, taxes, brokerage charges, or other destination-related costs depending on applicable rules.

Carrier Delays

Carrier operations, transportation conditions, customs, weather, holidays, local delivery issues, or circumstances outside our reasonable control may affect delivery timing.

Return Requests

Customers should contact Galenory™ customer support before sending footwear back.

Return Eligibility

Eligibility may depend on footwear condition, reason for return, signs of wear, packaging, included materials, applicable policy terms, and consumer-protection rights.

Return Destination

Our registered business address is not automatically used as a return warehouse address.

If a return is approved, the appropriate return instructions and destination will be provided separately.

Refunds

Approved refunds are generally returned through the original or applicable payment method where reasonably possible.

Refund Processing Time

After a refund is submitted, additional processing time may be required by banks, card issuers, payment gateways, or other financial providers.

Use Products As Intended

Footwear should be used in a manner reasonably consistent with its intended purpose, design, materials, environment, and product-specific guidance.

Personal Comfort & Fit

Customers should discontinue or limit use where footwear causes significant discomfort, appears structurally unsuitable, or does not fit appropriately for the intended activity.

Care Instructions

Product-specific care guidance should be followed where provided. Improper cleaning, excessive heat, unsuitable chemicals, prolonged moisture, or inappropriate storage may affect footwear materials.

Normal Wear

Footwear may naturally show wear over time depending on frequency of use, walking surface, activity, weather, care, fit, and material characteristics.

Accurate Information

You are responsible for providing accurate and reasonably current information when placing orders or contacting customer support.

Contact Information

Your email address, phone number, or other contact information may be used for order confirmations, shipping updates, support, payment questions, return processing, or other transaction-related communications.

Account Security

If account features are available, you are responsible for taking reasonable steps to protect login credentials and account access.

Galenory™ Content

The Galenory™ name, website content, original graphics, text, layouts, branding elements, photographs, product presentations, and other protected content may be owned by or licensed to the business and may be protected by applicable intellectual-property laws.

Limited Personal Use

Website content may generally be viewed and used for personal, non-commercial shopping and informational purposes.

Unauthorized Commercial Use

You may not reproduce, republish, sell, distribute, exploit, scrape, or commercially use protected website content without appropriate authorization except where permitted by law.

Unlawful Use

You may not use galenory.com for unlawful, fraudulent, deceptive, abusive, or unauthorized purposes.

Website Interference

You may not intentionally disrupt, damage, overload, bypass, probe, or interfere with the website, checkout process, security systems, or technical infrastructure.

Fraudulent Transactions

You may not use payment information, identities, accounts, discount codes, or other information without proper authorization.

Automated Access

Automated extraction, scraping, crawling, or similar access may be restricted where it interferes with the website or violates applicable rights or law.

Third-Party Providers

Our store may rely on third-party providers for ecommerce infrastructure, payments, shipping, analytics, communications, security, advertising, or other services.

Third-Party Terms

Certain third-party services may be subject to their own terms, policies, privacy practices, or operational requirements.

Third-Party Links

galenory.com may contain links to external websites or services. We do not control the content or practices of third-party websites merely because a link is provided.

Website Access

We aim to maintain reasonable website availability, but uninterrupted or error-free access cannot be guaranteed.

Maintenance & Updates

Website features, layouts, product information, services, policies, or functionality may be updated, modified, suspended, or discontinued from time to time.

Technical Errors

Technical issues, hosting failures, third-party outages, maintenance, connectivity problems, or other events may temporarily affect access or functionality.

Product Information Disclaimer

Product descriptions, photographs, sizing guidance, dimensions, materials, features, and other information are provided to assist customers, but minor inaccuracies or differences may occasionally occur.

Footwear Suitability

Customers remain responsible for considering whether a particular product is suitable for their feet, intended activity, environment, climate, terrain, or personal needs.

No Professional Medical Advice

General footwear information provided on galenory.com is not intended as medical, podiatric, orthopedic, or other professional healthcare advice.

Customers with specific medical or foot-health concerns should seek appropriate professional advice.

Reasonable Limitations

To the extent permitted by applicable law, Galenory™ and its operating company may limit responsibility for losses that are indirect, incidental, consequential, unforeseeable, or not reasonably connected with a breach of legal duty.

Nothing Excludes Non-Excludable Rights

Nothing in these terms is intended to exclude, restrict, or limit liability or consumer rights that cannot lawfully be excluded or limited.

Customer Responsibility

Customers are responsible for selecting suitable footwear, using products reasonably, following available care guidance, and providing accurate order information.

Operational Disruptions

Performance may be affected by circumstances outside reasonable control, including severe weather, transportation interruptions, carrier problems, natural events, public emergencies, customs actions, government measures, infrastructure failures, labor disruptions, or similar events.

Reasonable Response

Where such events occur, we may take reasonable steps to manage affected orders, communications, or services depending on the circumstances.

Personal Information

Personal information collected through galenory.com is handled according to our Privacy Policy and applicable legal requirements.

Payment Information

Payment information may be processed through Shopify and applicable payment providers according to their respective services and privacy practices.

Related Store Policies

These Terms & Conditions should be read together with other Galenory™ store policies that apply to your interaction or transaction.

Specific Policies

Where a dedicated policy addresses a specific topic in more detail, such as shipping, privacy, payment security, or returns, that policy may provide additional applicable information.

Terms May Be Updated

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, operational practices, legal requirements, or other relevant circumstances.

Current Version

The version published on galenory.com should be reviewed for the most current terms.

Severability

If a provision of these terms is found unenforceable or invalid under applicable law, the remaining provisions may continue to apply to the extent legally permitted.

No Waiver

A failure to enforce a provision on one occasion does not necessarily waive the right to enforce that provision or another provision later.

Applicable Legal Rights

These terms operate subject to applicable mandatory laws and consumer rights.

Nothing in these terms is intended to remove rights that cannot lawfully be waived or restricted.

Questions About These Terms

If you have questions about these Terms & Conditions, an order, footwear information, shipping, returns, payment, or another Galenory™ matter, contact our customer-support team.

Customer Support

Email: service@galenory.com

Phone: +86 13365234588

Customer Service Hours: 8:00 AM – 10:00 PM